Outgoing call services
Call recording - For SME's, call centres, large corporations
WebfoldReplay
Record and analyse incoming and outgoing calls
Webfold Replay is a call recording service that records telephone calls within our national network.
You are able to access your recorded calls via a secure website-based search tool. Call recording files can be played via a PC, downloaded for archiving or sent as e-mail attachments.
Webfold also offer an upgrade to Replay called 'Replay Plus' which adds automated call-scoring to the system, along with details of the agent who made or answered the call.
Benefits you can't ignore:
- Easy to monitor the quality of your agents' call-handling
- No capital costs or installation issues, so even SME's can take advantage of the service
- Manage what/when/how calls are recorded, and make changes to your set-up whenever required
- Set up and manage recording services for multi-site businesses (including homeworkers)
- Improve effectiveness and make decisions based on on-demand call information
- Secure access for authorised personnel only
- Long-term, off-site storage of recorded calls
