Vision Call Statistics provides near real time access to inbound call information via the internet.

The issue: You do not know if you are missing any calls, how your calls are handled, or how effective your advertising is.

The solution: Vision allows you to manage your calls more efficiently by identifying when your peak periods are and how many lines you require to reduce missed calls. Missed calls mean missed sales opportunities!

The ability to manage your telephone infrastructure also works the opposite way round, i.e. reduce the number of lines required, saving costs and poorly utilised resources.

Vision can help you identify which adverts work and where, even down to the caller's postcode! This prevents costly marketing mistakes and ensures value is maximised from your campaign investment by improved targeting.

By using a different 0870 number for each advertising campaign, whether regional (e.g. Yellow Pages) or national (magazine, newspaper) you see exactly how many enquiries you receive from each advertising source and therefore how effective/cost effective each campaign is. We can tailor a package of any NG number to suit your exact requirements.

Vision allows you to see all of your inbound calls virtually live. In fact, you can view details of any inbound call only 15 minutes after the call has ended.

We used this to show several of our customers that they were not answering 25% of calls to their sales lines because they were under staffed, we then put in place our Call Centre solution and sales increased over just one month.

For a live demo please click HERE to be taken to our Vision website and use the following : username = test user  &  password = testing